Frequently Asked Questions (FAQ)

With an advance booking, you can arrive at your pitch from 1:00 pm.

For arrivals without a booking, our opening hours apply.

Our rental accommodation is available from 3:00 pm each day.

The barrier is open until 11:00 pm.

With an advance booking, you can arrive until 11:00 pm, regardless of our opening hours.

If you haven’t booked in advance, please check our opening hours.

For rental accommodation, we can leave a key for you. Please let us know if you’ll be arriving outside reception opening hours.

Our pitches are available from 1:00 pm on arrival and until 11:00 am on departure.

Late check-out is only possible if you book an additional night.

4 kWh of electricity per day is included in the price (for bookings made after November 2025).

Any additional electricity consumption will be charged at €0.65 per kWh. Bookings made before November 2025 will be charged for all electricity used.

Electricity is included in full in the sleeping barrels.

All pitches have a 16-amp power supply.

We use remote meter reading.

The electricity is switched on automatically when you drive through the barrier.

When you check out, we switch off the electricity manually and charge you for the actual usage.

Our Wi-Fi is available on all pitches and in our rental accommodation.

The tree cover may limit access to the camping barrels.

Wi-Fi is free to use.

You can find the password in our app, in your booking confirmation email and at reception.

Streaming is generally possible.

Restrictions may apply during busy periods.

Our cancellation policy is set out in our Terms and Conditions.

You can find these on our website.

You can take out travel cancellation insurance during the booking process.

The cost is 5% of the trip price.

Coverage applies in the event of illness or death of an immediate family member.

Bad weather is one of the most common reasons for cancellations.

However, we cannot control the weather.

When you book, we reserve the pitch for you and plan our staffing and stock accordingly.

The cancellation policy set out in our Terms and Conditions also applies here.

You can optionally add a last-minute cancellation option during the booking process.

This allows you to cancel free of charge up to 24 hours before arrival.

This option cannot be added after booking.

Booking in advance is not essential.

Many campers appreciate the flexibility of arriving without a booking.

Arrivals without a booking are possible, subject to availability.

We recommend booking early for busy periods.

Yes, you can add this option during the booking process.

This allows you to cancel free of charge up to 24 hours before arrival.

It is not possible to make a booking afterwards.

We offer annual and winter pitches.

Winter pitches can be booked directly online. View offer

For annual pitches, please contact us directly.

The annual pitch costs €89 per month.

Additional charges apply for electricity usage, as well as annual fees for water, wastewater, electricity connection and waste disposal.

The winter pitch costs €379 in total from November to March.

Electricity is charged according to usage here.

Registering the campsite as your primary residence is not permitted.

We offer a range of special offers throughout the year.

Find our latest offers here.

We accept the ACSI discount card during certain periods.

You can find the applicable dates on the ACSI website or in the catalogue.

The discount card must be presented no later than one day after arrival.

A deposit of 50% of the total holiday cost is required before arrival.

If the full price of the stay has already been paid and a discount card is submitted afterwards, the discount can no longer be applied.

Yes, the pool is free for our overnight guests.

Depending on the weather, we open the pool in April and keep it open until late summer. Opening hours are posted at the pool entrance.

Yes, the pool is heated and, thanks to its roof, you can enjoy a swim even when it rains.

Yes, the pool is fenced. The gate is locked outside opening hours.

No. Dogs are not allowed in the fenced area around the pool, mainly for hygiene reasons.

No, the showers can be used without coins.

You are welcome to barbecue at the campsite.

Gas, electric and charcoal barbecues are permitted.

Additional barbecue facilities for larger groups are available in the tent camping area.

Barbecuing is not allowed in the sleeping barrel area.

We offer breakfast, cocktails, and hot and cold drinks.

We also serve tarte flambée and pizza, to take away or enjoy on our outdoor terrace.

You can find information about local restaurants in our guest app.

Yes, we offer a bread roll service.

Please order your bread rolls at reception or via our app the day before.

Alternatively, you can have breakfast with us.