General terms and conditions of business

These terms and conditions apply to contracts for the rental of pitches and rental properties at Camping Hümmlinger Land. By booking or registering, the camper expressly acknowledges the content of these terms and conditions. Deviating and/or supplementary agreements require the express written confirmation of the campsite operator.

Conclusion of contract

Bookings are confirmed in writing via email. If no email address is provided for the customer, there is no entitlement to written confirmation.

The contracting parties are the campsite and the customer. If a third party has made the booking for the customer, they are jointly and severally liable to the campsite together with the customer.

Services, prices, payment, offsetting

The campsite undertakes to keep the pitches and rental properties booked by the customer available and to provide the agreed services.

The customer is obligated to pay the campsite's applicable rates for the pitch or rental property and any additional services used. This also applies to services and expenses incurred by the campsite on behalf of the customer and paid to third parties (e.g., booking portal fees). The agreed prices include the applicable statutory value-added tax.

Prices for the current season are available online at www.huemmlingerland.de. The prices will also be shown in the booking confirmation. This written confirmation takes precedence.

Rental accommodations are paid for in advance, at the latest upon arrival. Pitch fees are settled upon departure.

down payments

Pitches: Deposits are due within seven days of booking.

Rental properties: Deposits are due within seven days of booking. The remaining balance is due ten days before arrival. If the period between booking and arrival is less than ten days, the entire amount is due immediately.

If the deposit amount is not paid within the aforementioned period, the campsite is entitled to cancel without giving any further reasons.

resignation

The customer may cancel the booking at any time without giving reasons. In the interest of both parties, this cancellation must be declared in writing. The date of receipt of the written cancellation notice by the campsite is decisive for determining the cancellation date. This can be done by post or email.

The campsite retains the right to the agreed-upon payment even if the customer does not occupy the pitch or rental unit. The reasons for non-occupancy are irrelevant.

To reduce the risk for the guest, the loss of rental income in the event of a cancellation will be charged as a lump sum as follows:

• Cancellation more than 30 days before arrival: €15 processing fee
• Cancellation 29 to 14 days before arrival date: 50% of the booking price according to the current price list.
• Cancellation 13 to 7 days before arrival date: 75% of the booking price according to the current price list.
• In case of later cancellation or no-show, 90% of the booking price will be charged according to the current price list.

In the event of early departure after prior booking, there is no entitlement to a refund of the unused booking days.

To avoid cancellation fees, the conclusion of a Trip cancellation insurance (See booking process) recommended. This insurance covers you if the persons listed in the booking are unable to travel or must depart early due to illness (medical certificate required) or the death of a first-degree relative (proof required). Trip cancellation insurance can only be purchased at the time of booking and not afterwards. The cost of the trip cancellation insurance is 5% of the total price.

Additionally, starting from February 27, 2024, we offer the option to add a [missing information] during the booking process. Last-minute cancellation option To complete your booking, you can cancel your reservation up to 24 hours before arrival without giving a reason. You will then receive a full refund of the travel price already paid – naturally excluding the last-minute cancellation fee. This option costs 25% of the total price and can only be selected during the booking process, not afterwards.

Withdrawal of the campsite

If it has been agreed in writing that the customer can withdraw from the contract free of charge within a certain period, the campsite is also entitled to withdraw from the contract within this period (e.g., failure to comply with a contractually agreed deposit).

In the event of a justified cancellation by the campsite, the customer is not entitled to compensation.

Provision, handover and return

The customer and their companions are required to conduct themselves in accordance with the campsite rules. These are posted in our display case and will be provided in written form upon request. In case of serious violations of the campsite rules, the campsite operator is entitled to terminate the rental agreement without notice.

The rented pitch or rental property must be treated with care. Any damage caused by the customer, their companions, or visitors must be reported and compensated for.

The customer acquires no right to the provision of a specific pitch or rental unit unless this has been expressly agreed upon in writing. We reserve the right to change pitch allocations if this becomes necessary for special reasons. The booked category will be maintained or improved upon.

The agreed arrival and departure dates are binding. Requested changes will be reviewed and implemented where possible.

Booked rental properties are available to the customer from 3:00 PM, and booked pitches from 1:00 PM on the agreed arrival day. The customer has no right to earlier access.

On the agreed departure day, pitches must be vacated by 12:30 no later than 12:30 pm. Rental accommodations must be vacated and made available by 11:00 am. After these deadlines, the campsite may charge 50% of the daily rate for use beyond the agreed time until 3:00 pm, and 100% thereafter. The right to assert further legal rights remains reserved. We are entitled to claim the amounts necessary to repair any damages.

In case of late arrival, no-show, or early departure, the operator must be informed in a timely manner. If a pitch or rental unit is not occupied by the renter by 11:00 a.m. on the day following the agreed rental start date, the operator reserves the right to rent it to someone else. However, there is no obligation to rent it to someone else.

In case of early departure, the full amount for the booked but unused days will be due.

Liability

The campsite is not liable for loss or damage to motor vehicles, trailers, motorcycles, caravans, motorhomes or tents parked or moved on the campsite premises and their contents, except in cases of intent or gross negligence.

Final Provisions

Amendments and additions to the contract or the general terms and conditions must be in writing. Unilateral amendments or additions by the customer are invalid.

The place of performance and payment is the location of the campsite.

Should any provision of these terms and conditions be or become invalid or unenforceable, the validity of the remaining provisions shall not be affected. Otherwise, the statutory provisions shall apply.

Camping Hümmlinger Land, February 27, 2024